Refund & Travel Credit Updates - 04June2020
Refund and credit processing time is usually around 6 to 8 weeks under normal circumstances, depending on the processing speed of the suppliers. This is across all travel suppliers – hotels, airfares, cruise-lines, tours etc. In the current pandemic environment, as all suppliers are experiencing high volume of cancellation requests, delays will be expected across all kinds of refunds and credit requests. It is difficult to provide a time frame as to how long the delay will be, but we would anticipate a further delay of 4 to 12 weeks.
We understand that some clients may try to gain an understanding as to how the refund is processed, in order to somehow work out a time frame for when they should be expecting the refund. Our advice is that, suppliers may not be processing these requests in a first come first served basis, and they may not be processing these requests in line of the supposed service dates etc. There is not necessarily a pattern of how suppliers process these requests, and we do not have the power to speed up the process in any ways. However, we do check with these suppliers every 2 or 3 weeks to follow up.
A majority of cancellation requests from our agency was submitted in March. To this date, we have only received very few refunds from suppliers, and these refunds received have already been passed onto the corresponding clients promptly. For other clients who have not heard from us, please continue to wait, and we will get in touch with you for your bank account details when the refunds are available to us.
Whilst we understand the anxiety and frustration you may experience with the long processing time, your continued understanding and patience in this pandemic environment would be much appreciated.
Meanwhile, should you have any concerns, or if you simply want to have a chat, you are more than welcome to contact us every Monday, Tuesday and Thursday.
Domestic Travel Update - 04June2020
Restrictions are starting to ease in different states. For Victorians, please click the below link for updates:
As of 1st June 2020, Victorians will be allowed to:
stay in a holiday home or private residence
stay in tourist accommodation, including caravan parks and camping grounds, where there are no shared communal facilities (e.g. kitchens and bathrooms)
Please be aware that states and territories have individual quarantine arrangements in place, although there are no restrictions on leaving or entering Victoria at this time, If you are going interstate, you should familiarise yourself with the restrictions which apply in your destination. Call the Commonwealth Government's National Coronavirus Helpline on 1800 020 080 to find out what travel requirements and restrictions are in place at your destination.
International Travel Update - 04June2020
International travel is still prohibited for Australian citizens and permanent residents with few exceptions.
Australia’s Prime Minister is currently negotiating with leaders of certain countries to create a ‘travel bubble’, these may include New Zealand and some Pacific islands. Creating a travel bubble involves reconnecting countries or states that have shown a good level of success in containing the spread of COVID19 domestically. Members within the travel bubble will be allowed to rekindle trade ties with each other, and restart sectors such as travel and tourism.
There are rumours that international travel to countries within the travel bubble agreement may resume as early as September. Our guess (and hope) is that international travel may gradually resume later this year, but not without exclusion criteria. However, we ask that you remain patient and wait for the official announcements.